April 5 Pty Ltd (”we” or “us”) acknowledges and respects the privacy of individuals. This policy sets out the way in which we will collect, hold, secure, use and share your personal information in accordance with relevant Australian privacy legislation protecting the rights of individuals.
What is personal information?
As defined by the Privacy Act 1988 (Cth), “personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
(a) whether the information or opinion is true or not; and
(b) whether the information or opinion is recorded in a material form or not.
Any time we use the term “personal information” in this policy, we are referring to this legal definition of the term.
What kind of information do we collect and store and how we collect it
We collect personal information from you including your name, address, telephone number, email address, social media account details, images and videos that you provide to us or post online to facilitate our services, promotions or events,
We collect personal information when you knowingly provide us with information, when you visit our site, use our services, engage with us, either in person, over the telephone or by electronic communication or platforms (including apps and social media platforms), enter into a promotion, participate in a loyalty program or survey, subscribe to our mailing list, attend events hosted by us or as otherwise permitted by law.
We collect financial information from you when pay for a service we provide.
We may also be provided with personal information by third parties we provide services to.
We may also collect information relating to your access and use of our website via Clickstream Data and Cookies.
Each time you visit our web-site (“Site”) our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using; the address of the site you have come from and move to after your visit; the date and time of your visit; and your server’s IP address. We may collect this information for statistical purposes to find out how the Site is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve our web site performance.
A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer. A Cookie helps us to recognise you when you re-visit our Site and to co-ordinate your access to different pages on the Site. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.
Links to other sites
We may provide links to other sites. If you use these links, you will leave our Site and we are not responsible for any of these sites, their content or their usage of your personal information. We advise that you check the privacy policies on those sites.
How Do We Use and Share your Personal Information?
We may use and store the personal information that we collect:
- to improve our services;
- to send you offers or information on products or services that we consider will be of interest to you;
- for security purposes including the protection of our clients and systems from malicious, fraudulent or dangerous activity and to verify your identity and to detect fraud activities.
- to monitor and audit financial transactions;
- as permitted at law.
We may provide your personal information:
- to third parties for a similar purpose or to assist us in providing our services unless you have clearly indicated that this is not to occur;
- to third parties who provide professional, technical or operational assistance and support in providing our services;
- in connection with a joint promoter, to that joint promoter for marketing and research purposes;
- to comply with our legal and/ or regulatory obligations.
How and where we store your personal information
We store your personal information electronically, and in some circumstances in hard copy, on our servers and those of our service providers. A range of measures are in place to ensure your personal data is protected from a data breach or unauthorised access or use.
When required or necessary we do disclose your personal information to third parties that are located overseas (or their data storage servers are located overseas), including in New Zealand, the United States and India.
We will not collect use or disclose sensitive information (such as information about racial or ethnic origins or political or religious beliefs) except with your specific consent or in the circumstances permitted in the Australian Privacy legislation. We destroy or de-identify your personal information when the purpose for which it was collected no longer exists, if you have asked us to remove it from our records, if you have withdrawn your consent to our collection of your sensitive or health information, or where we are no longer required by law to keep it.
Corrections, Complaints and Contacting Us
You can access and request correction of any personal information concerning you at any time. Any such requests should be made directly by emailing us at [email protected]
Please contact us via either method below, if you wish to discuss any privacy issues, or if you do not wish to receive any future communications from us. We take any privacy complaints seriously. If you have a complaint, please contact us and we will endeavour to respond in a timely fashion.
Modern Office Building
Suite 2, Level 4, 122 Old Pittwater Road
Brookvale NSW 2100
P: 02 9977 6255
We will investigate your complaint if it is received in writing and will provide our response to your concerns in writing. If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
1300 363 992
GPO Box 5218, Sydney NSW 2001
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